At Minichowk, we strive to provide you with high-quality products and a seamless shopping experience. To ensure clarity, we have outlined our exchange policy below.

1. Exchange Eligibility

7-Day Exchange Window

You can request an exchange for eligible products within 7 working days from the date of delivery. If you do not initiate an exchange within this period, Minichowk is not responsible for any exchange requests.

2. Conditions for Exchange

Original Condition

Products must be in their original, unused condition, with all packaging, tags, and accessories intact. Items that are damaged, altered, or show signs of wear and tear will not be accepted for exchange.

Change of Mind

Exchanges due to a change of mind are only accepted if the product is unused and in original condition. Minichowk is not responsible for any damage caused after the product has been delivered and used.

3. Exchange Process

Request an Exchange

To request an exchange, please contact our customer service team within 7 working days of receiving your order. Requests made after this period will not be accepted.

Exchange Approval

Once your request is approved, you will receive exchange instructions on how to return the product.

Product Dispatch

After receiving and inspecting the returned item, we will process your exchange and ship the replacement product.

4. Exchange Handling

Inspection

All returned products will be inspected to ensure they meet our exchange criteria.

Replacement Process

Once approved, the replacement item will be dispatched within 7 working days, subject to product availability.

5. Exceptions

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement at no additional cost.

Late Requests

Any exchange request made after the 7-day window will not be accepted.

6. Contact Us

If you have any questions regarding our exchange policy, feel free to contact us:

Minichowk
📞 +92 3161280277
📧 customersupport@minichowk.com