Exchange Policy

Minichowk – Exchange Policy

At Minichowk, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you may request an exchange subject to the following terms and conditions.

Exchange Policy – Terms & Conditions

  • 7-Day Exchange Policy: Exchange requests must be made within 7 working days of receiving your parcel.

  • Unboxing Video Required: A complete, clear, and uninterrupted video of opening the parcel must be available as proof of any damaged, defective, missing, or incorrect item.

  • Product Must Be Unused: The product must be unused, undamaged, and in its original condition. Products showing signs of use or customer-caused damage will not be eligible for exchange.

  • Original Packaging Required: The product must be returned with its original packaging, accessories, manuals, and other items received in the parcel, wherever applicable.

  • Return of Product: Customers must send the product back to Minichowk for inspection before an exchange can be processed.

  • Quality Check (QC): Once we receive the returned product, our team will perform a quality check to verify its condition and eligibility for exchange.

  • Exchange Dispatch: After successful QC approval, the replacement product will be processed and dispatched.

  • Ineligible Products: Products that have been used, intentionally damaged, or returned without the required packaging or proof may be rejected for exchange.

  • Approval of Exchange: All exchange requests are subject to verification and approval by the Minichowk team.

How to Request an Exchange

  1. Contact our customer support team within 7 working days of receiving your parcel.

  2. Provide your order number and a clear explanation of the issue.

  3. Share the complete parcel-opening video and any relevant photos, if requested.

  4. Follow our team's instructions to return the product.

  5. Once the returned product is received and passes our QC inspection, the replacement will be dispatched.

Important: Please do not send any product back without contacting our customer support team first.

Thank you for shopping with Minichowk. We appreciate your trust and look forward to serving you better!